FAQ – Justforyoulab

Shipping & Delivery

Q: How long will it take to receive my custom printed glass? What is your shipping process?
A: After you place an order, it takes 1-2 business days for us to produce and pack your item. Once shipped, we will update your order page with the tracking number. Shipping typically takes 5 to 10 business days to the U.S., barring any unforeseen customs delays. If you have any questions about your shipment, please feel free to contact us via email.

Customization & Design

Q: Can I upload my own image or design for customization? What customization options do you offer (e.g., mug type, print area)?
A: To ensure the highest print quality and consistency, we currently do not accept custom image uploads. Instead, you can choose from a wide variety of curated designs available on our product pages and personalize them with your name. All our designs are printed on high-quality 18oz glass mugs, available in clear and frosted finishes. Select styles also support double-sided printing.

Product Quality

Q: How is the quality of the mugs? Will the print fade or peel off? Are the mugs safe for dishwasher and microwave use?
A: Our mugs are made from 100% borosilicate glass, known for its durability and resistance to thermal shock. To ensure the longevity of the print, we recommend hand washing only. While the glass is sturdy, please handle with care and keep out of reach of children to prevent accidents.

Orders & Payment

Q: Can I modify or cancel my order after placing it? What payment methods do you accept?
A: We accept payments through Stripe, PayPal, and Apple Pay for a secure and convenient checkout experience. Once an order enters production (shortly after placement), it cannot be modified or canceled. Please review your order carefully before completing your purchase.

Returns & Refunds

Q: What if my mug arrives damaged or with a printing error? Do you offer refunds or replacements?
A: If you receive a damaged or incorrectly printed item, please take clear photos for our verification. Then, visit our [Returns & Support Form] to submit a request. We will review your case promptly and offer either a refund or a free replacement, depending on your preference and the situation.

Costs & Fees

Q: Are there any additional costs besides the product price, such as shipping or import duties?
A: Our listed prices include all shipping and estimated taxes. However, please note that depending on your payment method, additional processing fees may be applied by PayPal or Stripe, which are beyond our control and will be displayed at checkout.

Still have questions?

If you need further assistance, please contact us at [Your Customer Support Email]. We’re here to help!